cg44's Privacy Policy
cg44's complete and transparent policy on how your personal information is collected, stored, and used — operated under SSL encryption and fair play principles.
cg44 (referred to hereinafter as "we", "our", or "the platform") places the highest importance on the privacy and data protection of players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use cg44's website or services, how we use it, who we share it with, and what rights you have.
By using this website or services, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of it, please refrain from using our services.
Data Collection
cg44 collects various types of information in order to provide its services. The categories below describe in detail what information we collect.
1.1 Registration & Account Information
When you create an account or log in to cg44, the following information is collected:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form — never readable in plain text)
- Preferred language and currency (Taka / BDT)
1.2 Identity Verification Information (KYC)
In certain cases, identity verification information may be requested for the security of the platform and to prevent fraud, such as:
- National ID (NID) or passport details
- Proof of address
- Mobile number linked to a payment method (bKash, Nagad, Rocket, Upay)
1.3 Transaction Information
Records of your deposits and withdrawals, amounts, and methods (bKash, Nagad, Rocket, or Upay) are stored. This information is necessary to ensure financial security.
1.4 Technical Information
Information collected automatically includes:
- IP address and device information
- Browser type and version
- Operating system
- Time and duration of site access
- Page visit patterns and click data
1.5 Communication Information
When you contact the support team via live chat or email, a record of that conversation is stored — to improve service quality and for dispute resolution.
Data Use
cg44 uses collected information only for the following purposes:
- Account management: Creating, maintaining, and securing your profile.
- Transaction processing: Completing deposits and withdrawals and maintaining transaction history.
- Service improvement: Analyzing user experience to enhance platform quality.
- Security assurance: Preventing fraudulent activity, unauthorized access, and money laundering.
- Communication: Sending account-related notifications, transaction confirmations, and providing support.
- Legal compliance: Meeting applicable regulations and legal obligations.
- Responsible gaming: Identifying excessive gambling patterns and providing relevant assistance.
We do not sell your information to advertising networks or use it for third-party marketing purposes.
Data Storage & Security
3.1 Security Measures
cg44 uses industry-standard technology to keep your personal information secure. Our technical security framework includes:
- SSL (Secure Socket Layer) encryption — on all data transfers
- Encrypted storage of passwords and sensitive information
- Regular security audits and vulnerability testing
- Firewalls and intrusion detection systems to prevent unauthorized access
- Restricted access policy — only authorized staff can view data
3.2 Retention Period
Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations. Transaction records are retained for a defined period in accordance with regulatory requirements.
3.3 Data Breach
In the event of a data breach, cg44 will promptly identify it and take the necessary steps. Affected users will be notified in a timely manner where applicable.
Data Sharing
cg44 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Mobile banking service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions. They may only use this information in accordance with their own privacy policies.
4.2 Technology Partners
Technology providers required to operate the platform (such as game providers — Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) may receive limited information within the scope of their services. We have strict confidentiality agreements with these partners.
4.3 Legal Requirements
Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations. Such disclosures are always limited to what the legal framework requires.
4.4 Fraud Prevention
Limited information may be shared with relevant security agencies in the interest of cybersecurity and preventing fraudulent activity.
Cookies & Tracking
The cg44 website uses cookies and similar technologies to function properly and to improve user experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining login sessions, managing security tokens, and saving language preferences. They cannot be disabled.
5.2 Analytical Cookies
Analytical cookies are used to understand which parts of the website are used most. This information is analyzed in aggregate and is not used to identify any individual.
5.3 Cookie Controls
Non-essential cookies can be limited or disabled by changing your browser settings. However, disabling certain cookies may cause some site features to stop working.
Protection of Minors
cg44's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors.
Age verification is in place at the time of account creation. If we become aware that a user is a minor, that account will be immediately closed and the associated information will be deleted.
If you believe a minor is using our services, please notify our support team immediately.
Your Rights
As a cg44 user, you have certain important rights regarding your own information:
7.1 Right to Access
You may request to know what information we hold about you. This request can be made through the support team.
7.2 Right to Rectification
If your information contains any errors or is incomplete, you may request that it be corrected. This can be done through account settings or via support.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for a defined period due to legal or regulatory obligations.
7.4 Right to Restrict Processing
In certain circumstances, you may request that the use of your information be restricted — for example, while a dispute about the accuracy of the information is ongoing.
7.5 Right to Withdraw Consent
Where information is being processed on the basis of your consent, you may withdraw that consent at any time. However, any processing completed before withdrawal will remain valid.
To exercise any of the above rights, please contact our support team. We will make every effort to fulfill your request as quickly as possible.
Third-Party Services
The cg44 website or application may contain links or connections to third-party game providers and payment services. These third parties have their own privacy policies, which may differ from cg44's policy.
cg44 is not responsible for the privacy practices of third-party websites or services. You are advised to read their privacy policies before using any third-party services.
For payments on our platform, the terms and conditions of bKash, Nagad, Rocket, and Upay apply. Their own policies also apply when using these services.
Policy Changes
cg44 reserves the right to update or change this Privacy Policy at any time. If changes are made, the "Last Updated" date on this page will be revised.
For significant changes, registered users will be notified by email or through an in-platform notification.
If you continue to use the services after a change, you will be considered to have agreed to the updated policy. You are advised to visit this page regularly to stay informed about policy updates.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please contact our support team:
- Live Chat: Directly through the cg44 platform, 24/7
- Email: [email protected]
- Language: Support available in Bengali and English
We place the highest importance on protecting your information and are committed to responding to any concerns or requests in a timely manner.
Need More Help?
Our support team is available for you seven days a week, twenty-four hours a day.
[email protected] — or join the live chat directly.